Frequently Asked Questions
Everything you need to know about your SIR experience.
What is your return policy?
We offer a 14-day return window from the date of delivery for all full-priced items. Garments must be in original condition, unworn, and with all tags attached.
When will my order be shipped?
Orders are typically processed within 1-2 business days. Once dispatched, you will receive a tracking number via email to monitor your shipment's progress.
Do you offer international shipping?
Yes, SIR ships worldwide. Shipping costs and delivery timeframes vary depending on your location and will be calculated at checkout.
How do I know which size to choose?
We provide a detailed size guide on each product page. If you are between sizes or need specific garment measurements, our customer care team is available to assist.
Can I cancel or modify my order?
To ensure fast delivery, we process orders quickly. Please contact us immediately after placing your order; however, we cannot guarantee changes once the order has entered the packing process.
What payment methods do you accept?
We accept all major credit cards, PayPal, and various 'buy now, pay later' options depending on your shipping region.